Course Reference No CRS-Q-0028096-ES

🕴 Type In Person (Classroom)

⌛ Course Duration 16 hours, including 1 hours of assessment


WSQ Level-B Course core module for those would like to acquire the skills and knowledge to facilitate an effective communication and engagement at the workplace, and for those would like to pursue career as WSH professional.

Target Audience

The job role(s)/occupations that this unit would be relevant to may include all occupational roles in all industries, although the primary target audience would be those with some responsibilities for the work of others, usually related to an organizational sub-set of functions.

Course Overview & Objective

  • On completion of this course, learners will have the knowledge and skills to:-

  • Communicate organizational communication policies and procedures to staff and monitor their compliance

  • Maintain channels of communication to update staff on latest and relevant work-related information according to organizational communication policies and procedures

  • Promote effective communication among staff taking into account diversity issues

  • Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings.

  • Assess conflict situation and develop appropriate conflict resolution strategies.

  • Resolve conflict using appropriate conflict resolution strategies, approaches and techniques.

Course Details

Language : English

Course fee : $ 321.00 ( Includes GST )

Certification : Only Participants with 75% attendance will be eligible to sit for the examination. Certificate will be awarded to participants who successfully complete the course and pass the assessment.

Class Size : Maximum 25

The course schedule can be arranged as

a) 2 full days (weekday or Sunday)

b) 4 evenings

Special Class : Available upon request with minimum 8 participants.

Skills Development Fund (SDF) Available :

Applicable to Singaporean & Permanent Residents only. 50% for <40 years, 90% for >=40 years, 95% for >=35 years & earning <=2000/ months (WTS)

Venue : No 33 Ubi Ave 3, #05-37, Vertex (Tower A), Singapore 408868

Tel : (+65) 6269 2005

Fax : (+65) 6269 1955

Email : enquiry@cambrianacademy.com.sg